Refund policy

Returns & Refunds

We accept returns only for items that are faulty, damaged, or incorrectly supplied.

Please choose carefully before purchasing, as we do not offer refunds or exchanges for change of mind.

 

Return Eligibility

If you believe you have received a faulty, damaged, or incorrect item, please contact us within 30 days of receiving your order.

To be eligible for a return, the item must:

• be unused (unless the fault could only be identified after reasonable inspection);
• be returned in its original packaging;
• have all original tags attached (where applicable); and
• include all accessories, manuals and components originally supplied.

For fragile items such as sculptures, figurines and collectibles, please include clear photos of:

• the item;
• the original packaging; and
• the outer shipping carton (if applicable).

 

How to Request a Return

Please email hello@australindnewsandgifts.com.au with:

• your order number;
• a description of the issue; and
• photographs showing the fault or damage.

If your return is approved, we will provide return instructions.

Items returned without prior authorisation will not be accepted.

 

Return Shipping

Where a return is due to a faulty, damaged, or incorrectly supplied item, we will arrange or reimburse reasonable return shipping costs in accordance with Australian Consumer Law.

 

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your financial institution may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved, please contact hello@australindnewsandgifts.com.au.